Política de privacidad

Privacy Policy

Effective date: November 12, 2026

1. Who we are

This website is operated by LUCIGO LLC, doing business as LUCIGO Jewelry ("LUCIGO", "we", "us"). This policy explains what personal information we collect through lucigojewelry.com and lucigo.co, how we use it, who we share it with, and the choices you have.

Contact: support@lucigojewelry.com. 

2. Information we collect

  • Contact and account details: name, email address, phone number, shipping and billing address, and account login.
  • Order details: what you bought, when, and your order history.
  • Payment details: your payment is handled by our payment processors. We do not store full card numbers.
  • Messages: what you send us by email, contact form, WhatsApp, reviews or surveys.
  • Device and usage data: IP address, browser and device type, pages viewed, and how you reached our site.
  • Cookies and similar technologies: described in section 5.

We collect this from you directly, automatically when you use the site, and from service providers such as our store platform and payment processors.

3. How we use information

  • To take, fulfil and deliver orders, and to handle returns.
  • To answer questions and provide customer service.
  • To send order updates.
  • To send marketing emails or text messages, where you have agreed to receive them.
  • To run, protect and improve our site, including preventing fraud.
  • To measure and improve our advertising.
  • To meet legal obligations.

4. How we share information

We share personal information only as described here:

  • Service providers that help us run the business: our store platform (Shopify), payment processors, shipping carriers, our email and text-message provider (Klaviyo), and customer-service tools.
  • Advertising and analytics partners, such as Meta (Facebook and Instagram), Google (including YouTube) and Pinterest, through cookies and similar technologies, as described in section 5.
  • Authorities or other parties, when the law requires it or to protect our rights and our customers.
  • A buyer or successor, if the business is merged or sold.

We do not sell your personal information for money. Some US state laws use the words "sale" or "sharing" to include passing data to advertising partners for targeted advertising. You can opt out of that at any time, as explained in sections 5 and 6.

5. Cookies and advertising

We and our partners use cookies, pixels and similar technologies to keep the site working, remember your cart, understand how the site is used, and show you relevant ads on other sites.

You can refuse or delete cookies in your browser settings. You can also accept or decline non-essential cookies through the cookie banner on our site.

Our site does not respond to browser "Do Not Track" signals, because there is no common standard for them.

6. Your privacy rights

Depending on where you live, you may have the right to:

  • Know what personal information we hold about you and receive a copy.
  • Correct information that is wrong.
  • Delete your information, subject to legal exceptions such as records we must keep.
  • Opt out of targeted advertising, and of any sale or sharing of your information.
  • Not be treated differently for using these rights.

To use any of these rights, email support@lucigojewelry.com with the subject "Privacy request". We will confirm your identity using the details we already have, and reply within 45 days. You may use an authorized agent; we may ask for proof of their authority. If we decline a request, you may reply to appeal, and we will review it again.

We offer these rights to all customers, whether or not a specific law requires it.

7. Marketing emails and text messages

Every marketing email has an unsubscribe link. You will still receive messages about your orders.

If you sign up for text messages, we will send a text to confirm. We use texts for order updates, offers and customer service. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Your mobile opt-in and phone number are not shared with third parties for their marketing. Carriers are not liable for delayed or undelivered messages.

8. How long we keep information

We keep personal information for as long as needed for the purposes above, including to meet tax, accounting and legal requirements, and then delete or anonymize it.

9. Security

We use reasonable technical and organizational measures to protect personal information. No method of sending or storing data is completely secure, so we cannot guarantee absolute security.

10. Children

Our site is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

11. International transfers

We operate in the United States and Colombia, and our service providers may be in other countries. Your information may be processed outside the country where you live, where privacy laws may differ.

12. Customers in Colombia

If you are in Colombia, LUCIGO LLC is the party responsible for your personal data (Responsable del Tratamiento) under Ley 1581 de 2012 and Decreto 1377 de 2013. We process your data, with your authorization, for the purposes in section 3. You have the right to know, update and correct your data; to request proof of your authorization; to be told how your data has been used; to revoke your authorization or ask for deletion where there is no legal or contractual duty to keep it; and to file a complaint with the Superintendencia de Industria y Comercio. Send requests to support@lucigojewelry.com. We answer inquiries (consultas) within 10 business days and claims (reclamos) within 15 business days.

13. Changes to this policy

We may update this policy. We will post the new version here with a new effective date, and tell you directly if a change materially affects how we use your information.

14. Contact

Questions or requests: support@lucigojewelry.com